Ekky Ekky LLC / Support
How can we help?
Help with our games and apps, from a missing purchase to a fresh start.
Your Pace
The details for the app you are using.
Your PaceResets, routines, focus & sound
Your Pace help
Help with check-ins, quiet resets, routines, and focus on iPhone.
Choose a next step
Your Pace 0.1.0 supports iPhone on iOS 17 or later. Start from Today and choose Protect, Energize, or Act to find a reset, a routine, or a focused task. You can change your choice whenever your capacity changes.
Reset, routines, and focus
Reset runs from one minute to two hours with optional sound and an ending alarm. Routines offer morning, daytime, and evening checklists. Focus keeps one finishable task in view, with completed tasks saved in a local log.
Sounds and ending alarms
Sound is off by default. Starter music, nature sounds, and the adjustable metronome work offline. On iOS 26 or later, longer music or nature packs can be downloaded from Apple when you choose. If an ending alarm does not sound, check the app's sound settings and its system alarm or notification permission. Device settings can affect sounds and haptics.
Your local content
Check-ins, routines, focus tasks, thoughts, and preferences stay on the device. There is no Your Pace account or cloud-sync service. Settings includes controls for removing local data and downloaded sound packs. Device backups may retain app data according to your settings; deleting the app removes its locally stored data.
Purchase help
Your Pace is a $9.99 one-time paid download in the U.S., with no subscriptions or in-app purchases. Re-download it using the Apple Account that purchased it. Apple handles billing and refund requests.
Wellbeing limits
Your Pace provides general wellbeing tools. It is not medical care, diagnosis, treatment, or a crisis service. Read the safety information for more detail.
When asking for help
Do not include private thoughts or medical records.
A few quick answers
Something isn't working
Close and reopen the app, then check for an update in the store. If the problem continues, tell us the app name and version, your device and operating-system version, and the steps that led to it. For a visual problem, a screenshot can help after you remove private information.
Check the app's save and backup guidance before deleting or reinstalling it. Some progress and artwork cannot be recovered after local data is removed.
A purchase is missing
Use the same Apple or Google Play account that made the purchase. For a paid download, re-download from that account's purchase history. For a restorable in-app purchase, use the app's Restore Purchases control where available.
Consumable items and saved progress are different from restorable purchases. Check the app's guidance; a restore does not necessarily recover spent items, drawings, or local saves. Apple and Google Play purchases generally do not transfer between stores.
Billing or a refund
The store where you paid handles payment and refund requests. Visit Apple purchase support or Google Play refund help. For another payment method, use the service named in the app's purchase guidance.
We can help investigate missing content, but do not send payment-card details, passwords, or verification codes.
Progress, backups, and privacy
Storage and backup options differ by app. Read your app section for its save, export, and deletion instructions. A purchase account alone does not mean your progress is backed up.
Our Privacy Policy explains app data, online services, and how to make a privacy request. Studio support is not an emergency or medical service.